V6 and Tivo swap to 360

[roadgiant]

I have just received an e-mail from Virgin offering me a "Swap your TV box to Virgin TV 360 at no extra cost."
I currently have a V6 downstairs and a Tivo upstairs in the bedroom.

I believe that you can't have a Tivo and a 360 on the same account :-
"If you’re upgrading to 360, you can’t use an old TiVo box. These will be deactivated and you’ll need to have them replaced. You can’t have TiVo or V6 and 360 on the same account."

What will be the option to get this to enable me to still be able to watch in the bedroom?
Hope this makes sense
Thanks Roadgiant

[roy247 · Accepted solution]

If you go over to 360 your V6 box will receive a software 'update' and your Tivo box will be replaced by a 360 mini box, the mini box can use the same coax connection your Tivo was using and can be connected to your hub using wifi or by ethernet cable should you have one in the bedroom going to the hub.

[Matthew_ML]

Hey roadgiant, thank you for reaching out and I am sorry to hear this.

Did the above advice help or are you still needing some? 

[roadgiant]

Thanks Roy247 & Matthew_ML
Answered my question, I think I am inclined to stay with the V6 and Tivo, not a massive sports fan and reading other posts on here, don't think I will gain much unless at a later date we are forced to change.

[japitts]

Quite apart from VM's marketing push for the TV360, legacy TiVo's are now being actively swapped with V6 in the event of any service fault.

[poyntzj]

Keep your old box

Just upgraded due to a disk failing in one of our boxes and regret it big time

[japitts]

Both TiVo & V6 are fully supported for fault replacements, V6 being installed in either case.

Conversions to TV360 are not necessary in these circumstances.

[roy247]

Just to add to japitts comment why should a faulty V6 box make you switch to 360, it should either be replaced with a V6 or were you offered a deal if you switched to 360.

So did both boxes get swapped out or did one receive a software update to 360.