Aside from rebooting the 360, how is it connected to your hub? If possible connect it to the hub with an ethernet cable and reboot to see if a new internet connection pushes the update through.
You can also try the following, which has worked for some forum members.
Turn off the 360 at the switch; then on the 360 box hold down both the power button and the + button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.
The box should reboot, the power button will turn blue, and it should reset and either download the update or boot up normal.
If that fails then you should contact faults 150 from a Virgin landline or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you
DaveI don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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