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Updating signal on tv

jfroggy
Joining in

IMG_2648.jpeg

I had a week away turned on tv now got this signal on tv, does anyone know how long it takes if it’s updating ? 

7 REPLIES 7

1701-e
Superfast

That looks like a TV software update rather than a virgin media box 

roy247
Superstar

If it's still doing the update you should be able to prove if it's the TV or 360 by selecting a different HDMI input on your TV by using your TV's remote, if the screen stays the same then it looks like it's the TV possibly stuck doing an update, if that's the case then you will probably have to power the TV off and on and hope it's OK. 🤞

newapollo
Very Insightful Person
Very Insightful Person

Aside from rebooting the 360, how is it connected to your hub? If possible connect it to the hub with an ethernet cable and reboot to see if a new internet connection pushes the update through.

You can also try the following, which has worked for some forum members.

Turn off the 360 at the switch;  then on the 360 box  hold down both the power button and the + button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it should reset and either download the update or boot up normal.

If that fails then you should contact faults 150 from a Virgin landline or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Lee_R
Forum Team
Forum Team

Hi @jfroggy thanks for posting and welcome to our community.

How have things been since posting?  We've checked our systems and can see that you've successfully contacted the appropriate team.  Do you consider things to be in hand?  Please don't hesitate to reach out to us if you do need our help.

Regards

Lee_R

jfroggy
Joining in

It’s not the tv as swapped the one in the bedroom to the main tv. but the 360 box needs replacing, a new one is on its way, not sure when as the text from yodel said it be delivered on Saturday but still not arrived. But thanks for your replies 

Hello jfroggy 

Sorry to hear about the faulty 360 box.

Can we just ask if the delivery from Yodel has now been completed and the replacement box is working okay?

If you need any help with this, let us know.

Gareth_L

andyjm1983
Tuning in

I had same problem and had to factory reset the box by pressing 2 buttons on the box together