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Unable to record using TV go

rustle
Tuning in

Can usually set recordings using the mobile but it keeps giving the message TV box not connected. The TV works fine and it's possible to set recordings through the TV. Have rebooted the box but still unable to use the mobile to set recordings. Any suggestions please? 

2 REPLIES 2

1701-e
Superfast

Is your box on Eco start!  If so change to Fast or Active start.

Martin_N
Forum Team
Forum Team

Hi rustle, 

Thank you for your post. I'm very sorry to hear about the issue with the Tv Go app. 

Please check out this link for more information: https://community.virginmedia.com/t5/TV-on-the-go/TV-Go-Connection-showing-offline/td-p/5486615

^Martin