Unable to record using TV go

[rustle]

Can usually set recordings using the mobile but it keeps giving the message TV box not connected. The TV works fine and it's possible to set recordings through the TV. Have rebooted the box but still unable to use the mobile to set recordings. Any suggestions please? 

[1701-e]

Is your box on Eco start!  If so change to Fast or Active start.

[Martin_N]

Hi rustle, 

Thank you for your post. I'm very sorry to hear about the issue with the Tv Go app. 

Please check out this link for more information: https://community.virginmedia.com/t5/TV-on-the-go/TV-Go-Connection-showing-offline/td-p/5486615

^Martin