Unable to play recordings

[R_Workman7]

All of my recordings in my box are not viewable. All that comes up is an error with the playback. 

this meant the first time this has happened. It’s really frustrating. Could I get it arranged for a new box asap. 

[nodrogd]

What is the error you are getting?

Account issues can also stop recordings being played.

[japitts]

Can you post a photo of the error? At the very least, there should be an error code displayed.

[Daniel_Et]

Hi @R_Workman7, thank you for your post.

We're sorry to hear about the problem you're having and that you feel this way 😔

If you could please answer the question asked by @nodrogd and @japitts, we'll do our best to help you. 

You can also search for advice on TV error codes here. 

Regards,
Daniel

[R_Workman7]

The code is either CS2217 or CS2000 or CS2214

[R_Workman7]

 

[Carley_S]

Hi @R_Workman7 

Thanks for sharing this. Checking the systems at our side this looks to be all resolved for you now. 

Please do let us know if you're still having issues accessing your recordings and we can troubleshoot further with you here if needed.