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coachdriverman's avatar
coachdriverman
On our wavelength
2 years ago
Solved

Two TV 360 boxes setup to work independently

Hi I had 2 tivo boxes in the house both working independently for recording. One of the boxes died and Virgin said they could not replace it with another tivo. I was therefore required to install...
  • japitts's avatar
    japitts
    2 years ago
    coachdriverman wrote:

    One of the boxes died and Virgin said they could not replace it with another tivo. I was therefore required to install TV 360 boxes or go elsewhere

    This is partly true. TiVo & V6 remain fully supported for fault replacements, albeit TiVo's are now replaced with V6 as a matter of course.

    What appears to have happened is that someone has taken it upon themselves to "encourage" you to migrate to the TV360 platform which is completely different to TiVo - and you've found some of the differences for yourself.

    What you describe is how TV360 works, that can't be altered. You will need a VM staffer to intervene here, to establish how your migration to TV360 came about - it is 100% voluntary to do so and is NOT required in order to rectify a fault. If you've been told anything to the contrary, that should be cause for concern.

japitts's avatar
japitts
Very Insightful Person
2 years ago
coachdriverman wrote:

One of the boxes died and Virgin said they could not replace it with another tivo. I was therefore required to install TV 360 boxes or go elsewhere

This is partly true. TiVo & V6 remain fully supported for fault replacements, albeit TiVo's are now replaced with V6 as a matter of course.

What appears to have happened is that someone has taken it upon themselves to "encourage" you to migrate to the TV360 platform which is completely different to TiVo - and you've found some of the differences for yourself.

What you describe is how TV360 works, that can't be altered. You will need a VM staffer to intervene here, to establish how your migration to TV360 came about - it is 100% voluntary to do so and is NOT required in order to rectify a fault. If you've been told anything to the contrary, that should be cause for concern.