Tv360 error message

[Smeat1957]

Hi

i have been trying to upgrade to tv360 but get error message TM4/19//10-1-200000

[Robert_P]

Hello Smeat1957

We're sorry to hear of the upgrade problems when switching to TV360, we appreciate you taking the time to let us know via the forums.

It has been a few days since your post, are you still experiencing the issue? Are you trying this via the set top box? There is help here for TV360, if you you still require assistance with this let us know.

[Smeat1957]

Hi

each time I try i get the same message, picture attached 

 

[Kath_F]

Hi Smeat1957,

Thanks for coming back to us with an update. We're sorry this is continuing for you.

We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,