Forum Discussion

Pollypaws's avatar
Pollypaws
Joining in
25 days ago
Solved

Errors since updated to TV360 3 days ago

Same issue for me, only updated to TV360 3 days ago. Come on VM,this is a systemic issue your end .

  • newapollo's avatar
    newapollo
    21 days ago

    The iPlayer problem is a known issue with it's own Fault reference number.

    Email received this morning: "Fault Ref: F012029606

    The latest update is: Our engineer is on site and they're working to fix the problem

    We now expect to have this resolved by 2025-10-15T16:00:00

    The Virgin Media Team"

    You can keep up to date on this and any known issues  via https://www.virginmedia.com/help/service-status

    You can also request email or sms updates from that link.

5 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    22 days ago

    Hi Pollypaws 

    Thanks for posting and welcome back to the community. Sorry for any issues with your 360. Can you expand on this so we can assist further?

    Best wishes.

  • Pollypaws's avatar
    Pollypaws
    Joining in
    21 days ago

    Thanks for getting back to me. I recently successfully upgraded to TV360 and new remote works a treat. However since the upgrade BBCiPlayer does not function. I have the error message “02050” I have tried the usual restart, hard restart, unplugging everything (TV/Router/box)several times but no success. BTW iPlayer does work on TV when accessing direct and not though VM.Any suggestions most welcome

    • newapollo's avatar
      newapollo
      Very Insightful Person
      21 days ago

      The iPlayer problem is a known issue with it's own Fault reference number.

      Email received this morning: "Fault Ref: F012029606

      The latest update is: Our engineer is on site and they're working to fix the problem

      We now expect to have this resolved by 2025-10-15T16:00:00

      The Virgin Media Team"

      You can keep up to date on this and any known issues  via https://www.virginmedia.com/help/service-status

      You can also request email or sms updates from that link.

      • Pollypaws's avatar
        Pollypaws
        Joining in
        17 days ago

        Thanks VM for sorting out the issue in a more than acceptable time frame