TiVo 360

[colinwebb]

I have a V6 box in an upstairs bedroom that I have not used for awhile but have recently set up for use. My box downstairs is already on 360, is there anyway I can now upgrade the one in the bedroom? I have a second 360 remote never used. Tried it through apps but I get a migration not available message. (error MA1/1/404)

[roy247]

If the box hasn't been used for around 30 days then it will de-activated and will need reactivating.

You could try calling the activation number on 0800 953 9500 to reactivate the set top box, I don't know if the app will be downloaded to the box that might need a call to Virgin, possibly requiring a box swap.

I think you need your account and area number and the serial number for the 2nd box.

[japitts]

You can't not convert your second box to TV360. TiVo/V6 & TV360 are fundamentally different TV platforms, which cannot co-exist on the same account.

[Steven_L]

Hello colinwebb,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your second box but as roy247 suggested its likely that your box is no longer active. I would be happy to take a further look into this for you, if you haven't already spoken to the team. I would first need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[colinwebb]

I’ve got the upstairs box up and running and still wondering if it’s possible to convert it to tv360?

[Matthew_ML]

Hey colinwebb, thank you for reaching out and I am sorry to hear this.

Normally both boxes would of been converted if you have two.

Please remember it would just be a software update not a new box.

[colinwebb]

I am aware it’s a software update, I had a message saying that an update had been sent to the box it’s working fine but not tv360. When the first box was transferred to tv360 the upstairs box was not in use so I didn’t update it, however I have 2 new remotes one of which obviously was not used at the time. My grandson uses the one upstairs so not always able to get access to it.

[Molly_T]

Thank you for the additional information Colinwebb. 

It looks like my colleague Steven has already offered support via PM and is helping to get this resolved for you. 

Thank you for your patience in the meantime! Please do feel free to update this public thread again with the outcome of your message conversation. 

Wishing you all the best! 🌞

[colinwebb]

Nothing changed just wanted to see if I could change the second box to TV360. I didn’t really get a useful answer as to if it was, so decided to leave it.