TV360 box not allowed to connect to non-Virgin WiFi?

[corbetta]

Is this correct?  My TV360 box is connected via co-axial, and to the virgin router via WiFi  I also have Community Fibre broadband installed - but the TV box will not let me connect to the Community Fibre broadband - well it will, but then it immediately tells me I have to connect back to Virgin!

[KeithLeonard]

Yes you must have Virgin Broadband to connect to both the V6 and the 360 TV boxes.

[Tudor]

I have another ISP as well as VM and I have both load sharing with my router. I just set up some policy based routes on the router and it works ok.

[japitts]

My fellow VIP @nodrogd is more familiar with the core-network architecture, but TV360 & V6 are run from servers that have no external connections to the wider internet, and can only be reached from "on-net" broadband. Hence the requirement for VM home broadband with their TV service.

So you'll need to make sure your router is configured to push all your V6/TV360 traffic over the VM connection.

[nodrogd]

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@corbetta wrote:

Is this correct?  My TV360 box is connected via co-axial, and to the virgin router via WiFi  I also have Community Fibre broadband installed - but the TV box will not let me connect to the Community Fibre broadband - well it will, but then it immediately tells me I have to connect back to Virgin!

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Yes, you are correct. V360 works on a TV platform called Horizon. The whole thing is driven from a server that resides at the regional cable headend you are downstream of. The direct coaxial connection is only used for the tuners in the V360 box. Everything else including all your recordings information is dealt with via your VM hub connection using an internal network. All 51 headend servers effectively use the same address, as the hub connected to the V360 box can only "see" it's local headend server, no matter where you are on the VM network. Hence if you try & connect by any other means, or even on VM in a different area, the whole thing fails.

[Roger_Gooner]

All transmissions to and from premises, i.e. TV, VOD, broadband and voice, are encapsulated in DOCSIS frames. VM has tight control over this DOCSIS network and would lose some of this control if another ISP's network was allowed. In contrast Sky doesn't use a closed network because it has no network, so it's forced to allow you to use any ISP.