TV stuck on welcome screen

[hertslioness]

Need help again! Our TV screen seems to be stuck on the welcome screen, I’ve rebooted, changed HDMI cables, pressed the power & + button, but screen is still stuck. It’s a 360 box.

Losing the will to live with this box, any ideas to solve it or any support would be greatly appreciated.

[hertslioness]

Hi, thanks for replying. We currently have no recordings on the main box or the mini box anyways, so replacement would be much appreciated.

Thank you so much for helping as these issues have been ongoing for a while.

[Ashleigh_C]

Thank you @hertslioness 

I'm going to pop you a private message so we can look into this. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

[Ashleigh_C]

Thank you for chatting with me via the pm @hertslioness and I am so glad an engineer has been out to resolve this for you. 

Please do pop back to the forums in the future should you ever have any issue and we will do all we can to help.