Forum Discussion

hertslioness's avatar
hertslioness
Joining in
2 years ago
Solved

TV stuck on welcome screen

Need help again! Our TV screen seems to be stuck on the welcome screen, I’ve rebooted, changed HDMI cables, pressed the power & + button, but screen is still stuck. It’s a 360 box. Losing the will t...
  • Beth_G's avatar
    Beth_G
    2 years ago

    Hi hertslioness

    Thanks for coming back to us with an update. Sorry to hear the issues are still ongoing.

    We'll be more than happy to look into replacing the TV box for you from here, however please be aware that your recordings would be lost anyway with a new box. 

    Just let us know and we can get that sorted.

    Kind regards

Reece_MH's avatar
Reece_MH
Forum Team (Retired)
2 years ago

Hi hertslioness 👋

Thanks for posting, and a warm welcome back to the Forums.

I'm sorry to hear you've been experiencing some further issues with your TV box. I've taken a look on our side, and can see you have spoken with our team, and the issue is now resolved.

Please do let us know if you need anything else, and we'll be more than happy to assist further.

Thanks,

hertslioness's avatar
hertslioness
Joining in
2 years ago

The frozen welcome screen was fixed but unfortunately we’ve now lost all recordings and are now unable to record anything new, it’s saying full but we have nothing recorded.

Seems to be never ending problems our end. 

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 years ago

    Hi hertslioness

    Thanks for coming back to us with an update. Sorry to hear the issues are still ongoing.

    We'll be more than happy to look into replacing the TV box for you from here, however please be aware that your recordings would be lost anyway with a new box. 

    Just let us know and we can get that sorted.

    Kind regards

    • hertslioness's avatar
      hertslioness
      Joining in
      2 years ago

      Hi, thanks for replying. We currently have no recordings on the main box or the mini box anyways, so replacement would be much appreciated.

      Thank you so much for helping as these issues have been ongoing for a while.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        2 years ago

        Thank you hertslioness 

        I'm going to pop you a private message so we can look into this. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.