TV channel problem

[Jt67]

I have recently got virgin WiFi with a 360 box. However my tv is too far away from my router area to connect the tv coax to the router. Can I get a cable extension or something? Does my virgin tv work straight from my Broadband hub once I get a wire long enough. 

[japitts]

The co-ax cable is what provides your router with the broadband signal, and your TV360 with the live broadcast channels, each need their own separate feed. The separate connection between your TV360 & router is ideally Ethernet cable but can be wireless.

If you don't have co-ax connection points where you need them, you'll need a manned engineer installation.

[Daniel_Et · Accepted solution]

Hi @Jt67 👋 Thank you for your post and welcome to the Virgin Media Community 😀

If you'd like your Hub or set top box to be re-located, there will be a one-off charge of £25.

Please let us know if you'd like to proceed on that basis.

Thank you for your support @japitts 👍

Regards,
Daniel

[Jt67]

Yes I would like to move forward with this. 

[John_GS]

Hi @Jt67 

Thanks for coming back to us. I'll send you a PM now.

[Leannes]

My router is in my hall cupboard the wire provided is long enough to move the router but the splitter wire is too small 

[nodrogd]

If you are within a few weeks of the install, VM should not charge you for the additional work. The self install kit was not suitable for where you wanted the hub & TV box located. That is not your fault, so the additional cable run/signal rebalance should be classed as a manned install, not a paid for alteration to an existing working setup.