Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

TV channel numbers on TV 360 Remote. What have you done?

athomas2
Tuning in

on ‎11-11-2023 20:02

As of this evening if I select channel 101 I no longer get BBC 1 but some other channel I have never heard of and BBC 2 is no longer on 102, but on 2. Impossible to find usual channels on guide on remote, only way appears to be on TV Go App which is no use to wife!

0 Kudos
2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

‎11-11-2023 20:09 - edited ‎11-11-2023 20:10

Hi  athomas2 

It sounds like you may have set up a 'profile' and that is being picked up when you try and change channels instead of the 'shared profile' which always shows all channels.

There is a profile button on the right hand side of the remote (see picture below) which you may have inadvertently pressed.  Pressing this again should switch the EPG between the shared profile or any others  you may have set up

To read up on profiles go to   https://www.virginmedia.com/help/tv/virgin-tv-360  and scroll down and click on the sub section 'Personalised Profiles with Virgin TV 360 box'

360 remote360 remote

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

·.¸¸.·´´¯`··._.·* Wishing you a Merry Christmas and a Happy New Year *·._.··´´¯`·.¸¸.·´
0 Kudos

athomas2
Tuning in
In response to newapollo

on ‎11-11-2023 20:43

Have got it all working again by turning TV 360 box off for a minute and when I restated it all worked OK. Having read your reply, yes it is possible I had accidentally pressed the profile button whilst picking the remote up. 

Top