Forum Discussion

spoi2003's avatar
spoi2003
Joining in
2 years ago

TV 360 box stuck on welcome screen

Hello virgin My virgin TV 360 box is stuck on welcome screen I have tried to reset it by pressing + and -  and a download sign turns up then turns off and on again and still the welcome screen sho...
ashmt's avatar
ashmt
Joining in
2 years ago

I am also having the sam problem with my 360. We have tried all of the fixes suggested on the help pages as well as suggestions on this forum. Any other ideas before requesting a replacement? 

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 years ago

    Hi ashmt 

    Welcome back to the community forums 

    Sorry to hear you're having TV issues at this time 

     

    I can see on the systems at our side that you have discuss this with the team and have the next steps in place to look to resolve this for you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).