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Stuck on install complete screen

ssnakepliskin07
Joining in

4 weeks ago

Have rebooted box with - and +  attempts keeps saying install complete but remote won't  scroll the screen down  so I can  continue with process so stuck can someone help please.

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

4 weeks ago

Hi ssnakepliskin07 

Which remote control are you using? You use the V6 remote control initially, and then the new TV360 remote control when prompted.

There is a plastic tab (see picture below) on the 360 remote control that needs removing so the batteries can make contact for the remote to work.

It's possible that the remote hasn't fully paired itself. Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the box for 10 seconds.  Then using the remote control, press and hold the Live 'TV' button (below the red power button) and the '0' button together for 10 seconds

360 remote tab.jpg

upgrade v6.jpg

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Daniel_Et
Forum Team
Forum Team

3 weeks ago

Hi @ssnakepliskin07, thank you for your post.

We're sorry to hear about the problem you've been having 😔

I can see you've spoken to the team since you posted. Has the problem now been resolved?

Please pop back to us at your earliest convenience.

Thank you for your support @newapollo 👍

Regards,
Daniel

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