on 13-09-2024 10:08
Hi - I have two TVs receiving virgin TV via a splitter.
TV 1 - diagnostics are telling me signal strength is Good
TV 2 - diagnostics are telling me signal strength is Fair
A virgin technician came round and reluctantly tested the connections and confirmed this but said that there was nothing more he could do. I told him that the signal strength coming into the property had never been adjusted to accommodate the two signals however he just shrugged his shoulders, told me that it was tough luck and left. (I was not impressed by this by way).
Can somebody please let me know if a more enthusiastic technician can come out and explore the signal strength possibility please (trying to explain this on the customer helpline will not be easy)?
Regards,
Richard
on 25-09-2024 12:26
Any further thoughts / next steps advice?
on 25-09-2024 16:40
@Spjgriw wrote:Any further thoughts / next steps advice?
The only advice really is to get VM to install the correctly screened cabling & then make the necessary adjustments in the street cabinet. You will likely have to pay £25 for this as it is a customer requested alteration. As advised previously, non VM provided cabling can cause serious issues on the local network segment, so VM will not touch anything that is non standard.
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on 27-09-2024 17:11
Not an option, cables are within the walls and ceiling for aesthetic reasons.
on 27-09-2024 17:11
Specifically from the virgin media team?
on 27-09-2024 17:13
I just want virgin to look into the signal strength adjustment not and to not touch the cables. Your answer would suggest they could do that.
on 27-09-2024 19:12
Hi Spjgriw,
Thanks for coming back to us in the community and expanding on things.
As you're getting the pixellation, even after swapping the boxes, I'd like to book an engineer visit to come and just double check all the levels. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,