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Splitter - two tvs - signal strength issues - adjustment possibly required

Spjgriw
On our wavelength

Hi - I have two TVs receiving virgin TV via a splitter. 

TV 1 - diagnostics are telling me signal strength is Good

TV 2 - diagnostics are telling me signal strength is Fair

A virgin technician came round and reluctantly tested the connections and confirmed this but said that there was nothing more he could do. I told him that the signal strength coming into the property had never been adjusted to accommodate the two signals however he just shrugged his shoulders, told me that it was tough luck and left. (I was not impressed by this by way).

Can somebody please let me know if a more enthusiastic technician can come out and explore the signal strength possibility please (trying to explain this on the customer helpline will not be easy)?

Regards,

Richard

 

15 REPLIES 15

Any further thoughts / next steps advice?

nodrogd
Very Insightful Person
Very Insightful Person

@Spjgriw wrote:

Any further thoughts / next steps advice?


The only advice really is to get VM to install the correctly screened cabling & then make the necessary adjustments in the street cabinet. You will likely have to pay £25 for this as it is a customer requested alteration. As advised previously, non VM provided cabling can cause serious issues on the local network segment, so VM will not touch anything that is non standard.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Spjgriw
On our wavelength

Not an option, cables are within the walls and ceiling for aesthetic reasons. 

Spjgriw
On our wavelength

Specifically from the virgin media team?

Spjgriw
On our wavelength

I just want virgin to look into the signal strength adjustment not and to not touch the cables. Your answer would suggest they could do that.

Hi Spjgriw, 

Thanks for coming back to us in the community and expanding on things. 

As you're getting the pixellation, even after swapping the boxes, I'd like to book an engineer visit to come and just double check all the levels. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_P
Forum Team

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