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Sky sports UHD

markdyer72
Fibre optic

Hi, I upgraded my contract and am happy with what I have, I went into my account and seen that I could upgrade sky sports to UHD for £1.93 per month, so I did this online and stated would be activated in 6th `September. That date has since been and gone and still no UHD, I have went back into my account and the offer is still there and now states 7 to 10 days, could someone please check if this will go through, or better still activate it sooner and the agreed price of £1.93 extra per month.

 

regards

Mark

6 REPLIES 6

Ilyas_Y
Forum Team
Forum Team

Hi @markdyer72, thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the UHD channels.
I will assist you on this and check it through.

I will send a private message.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


markdyer72
Fibre optic

Have replied

 

regards

mark

Ilyas_Y
Forum Team
Forum Team

Hey @markdyer72, thanks for speaking with us today on the Virgin Media community forums. 👋🏼

I'm glad we have been able to assist and get the UHD channels added on.
Let us know how it goes with the channels and if you need anything else done - we'll assist straight away.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


We can see Ilyas has responded to your message during the cross over period. If you need him further please feel free to respond to his Private Message.

 

Rob

All sorted to my satisfaction.  Thanks for all the help and sorting it out 👍🏻

Hi markdyer72,

Thank you for reaching back out, glad to hear Sky Sports UHD has now been added and that you are happy with the help and resolution you received, if you do need any further help/ support, please do not hesitate to reach back out.

Regards

Paul.