Sky sports UHD

[markdyer72]

Hi, I upgraded my contract and am happy with what I have, I went into my account and seen that I could upgrade sky sports to UHD for £1.93 per month, so I did this online and stated would be activated in 6th `September. That date has since been and gone and still no UHD, I have went back into my account and the offer is still there and now states 7 to 10 days, could someone please check if this will go through, or better still activate it sooner and the agreed price of £1.93 extra per month.

regards

Mark

[Ilyas_Y]

Hi @markdyer72, thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the UHD channels.
I will assist you on this and check it through.

I will send a private message.

Kind regards,
Ilyas.

[markdyer72]

Have replied

regards

mark

[Ilyas_Y]

Hey @markdyer72, thanks for speaking with us today on the Virgin Media community forums. 👋🏼

I'm glad we have been able to assist and get the UHD channels added on.
Let us know how it goes with the channels and if you need anything else done - we'll assist straight away.

Kind regards,
Ilyas.

[Robert_P]

We can see Ilyas has responded to your message during the cross over period. If you need him further please feel free to respond to his Private Message.

Rob

[markdyer72]

All sorted to my satisfaction.  Thanks for all the help and sorting it out 👍🏻

[Paul_DN]

Hi markdyer72,

Thank you for reaching back out, glad to hear Sky Sports UHD has now been added and that you are happy with the help and resolution you received, if you do need any further help/ support, please do not hesitate to reach back out.

Regards

Paul.

[markdyer72]

Hi, 

In light of the current price increase would it be possible to remove the sky sports uhd from my account and revert back to the original contract before it was added, I know it’s only a couple quid but all adds up.   

cheers

msrk

[Steven_L]

Hey markdyer72,

Welcome back to the community and thanks for taking the time to post here on the forums. You would be able to remove Sky sports UHD from your package and revert to the price that you were paying before, please give the team a call on 150 from a Virgin Media landline or 0345 454 1111 opt 1, 4 and 4 again, this will get you through to the contracts team who will be able to look into this further for you.

Kind Regards,

Steven_L

[unisoft]

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@markdyer72 wrote:

Hi, 

In light of the current price increase would it be possible to remove the sky sports uhd from my account and revert back to the original contract before it was added, I know it’s only a couple quid but all adds up.   

cheers

msrk

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I wonder if VM management have realised yet, that put up your prices relentlessly every year, and customers simply downgrade services or leave.