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Sky Sports UHD Upgrade

Dialled in

Asked for the price to upgrade to add Sky Sports UHD to my Ultimate Oomph package today which has Sky Cinema UHD and Entertaiment UHD already active. I was told it will be £10 as Cinema UHD is no longer included as part of the bundle so they would have to remove it and then charge me the full £10 to add it back. I am already paying £116 per month (3 x 360 boxes, Ultimate Oomph with 1Gb broadband).

So instead of me upgrading I am now looking at my options to leave totally. I have been out of contract a few months and Virgin are refusing to look at any discounts as I am already out of contract. A few times they have asked me about changing to their new packages which result in less services/channels for more money.



The picture quality for the Sky Sports UHD channels on VM is excellent, IMO. It is in HDR as well as UHD and is strikingly better than HD.

@Rankrotten wrote:

The F1 will be on one of the three UHD channels. 

Bad timing for me as I have just put in my cancellation notice and have taken delivery of a Sky Puck for F1 UHD this season. Interested to know the picture quality between 4K UHD on Sky and VM platforms as the difference between HD quality was night and day after Virgin re-encoded and compressed it again.

Are you not worried about the delay? UHD streamed over the internet it's going to have at least 30secs behind a Dish or Cable delivered channel and could be up to 90 secs looking at the sky forums just now

On our wavelength

Had a painfully slow conversation but got it added for £7 a month and it was immediately available. Cracking picture as well!

Forum Team (Retired)
Forum Team (Retired)

Thanks for the update aliburns,

I'm glad you were able to get it sorted however apologies for the delays.

Do pop back up if you require further assistance.

All the best,


Joining in

Howd you get it for 116? I’m paying 170 for oomph minus the mobile sim. I only have 1 360 box too


Very Insightful Person
Very Insightful Person

@Jimbob1506 wrote:

Howd you get it for 116? I’m paying 170 for oomph minus the mobile sim. I only have 1 360 box too


Hi @Jimbob1506 

It looks like you have finished your minimum contract length and therefore paying full price for your current package.

You should contact VM and speak to either regrades or retentions and negotiate a new deal.

I'm afraid the Forum team don't have access to the systems for regrades/cancellations.

 Call 150 from a VM phone (free call) or  0345 4541111 from any other phone and select option 4 (thinking of leaving us) It's best to call around 8am when lines first open and are least busy to avoid call queues

Retentions (thinking of leaving us) are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.

Hopefully you can then negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. Or failing that you can place your cancellation with that team.

You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours. Currently these two methods will take far longer due to the price increase emails that are being sent out.

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No actually I reached the end and negotiated this deal. Think I’m being ripped off 

This is what I have been offered for £60, but without the Gig1 broadband. I have been offered M350 instead. 

Wouldn't Gig1 (and the O2 sim card) have made it £85 a month? (that's the new customer deal). 

Joining in

116? That’s nothing!!! I pay 170 a month for last 2 years