Second box

[malcsims]

Hi I would like a second TV box, I believe that I am entitled to one with my package. How do I get one, do they work through WiFi or do they have to be wired.

Many thanks

Malc

[japitts]

What's your basis for thinking you get a multiroom box as part of your package? It's usually itemised on your contract separately and supplied when you first subscribe to that package.

All VM TV360 & V6 boxes need 3 connections, a multiroom mini-box is no different. 1: Incoming separate co-ax cable for the live TV channels, 2: Internet connection via your home-hub for streaming & OnDemand (Ethernet best, wireless sufficient), 3: HDMI to your TV

The difference with a TV360 multiroom box is that it's a mini without a hard drive - so wholly reliant on your master box for the recording & HDD functions. You'll have one central pool of recordings between both your existing master, and the multiroom mini.

[malcsims]

On my bill it states 1 additional TV l box which I didn't receive when I changed contract.

[japitts]

In that case your next call should be to VM, querying why that additional box hasn't been sent out. It usually is by default. Do check whether you have the co-ax connection points in the location you'll be using the box, if not you will need a manned engineer install.

[roy247]

Hi malcsims,

On my contract it also says Additional TV Box, it also says Virgin TV 360 box and Virgin TV 360 Mini box.

If you have the Ultimate Volt package then a 2nd box should be included, if you have recently changed to the Mega Volt package then I believe the 2nd box is an additional £10 a month charge.

Follow japitts advice and give Virgin a call I would select the leaving option and speak to retentions who are usually UK based, best time to call is at 8am when the lines open, you will need a manned installation if you don't have a coax connection where you want the 2nd box.

[John_GS]

Hi @malcsims 

Thanks for posting and welcome back to the community.

Sorry to hear of the TV box issue. I'll send you a PM now to assist further.

Best wishes.