Replacement 360 Box

[Spoony36]

Hi

my other half was rearranging the living room and has damaged our 360 box, the bit on the back where the connector goes in.

Is it possible to get a replacement sent out as we have no TV in the front room?

[roy247]

The quickest way to get a replacement  would be to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone.

Another option is to wait for one of the forum team to pick this up which might be 2 to 3 day's.

[Daniel_Et]

Hi @Spoony36, thank you for your post.

We're sorry to see what's happened 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel