Forum Discussion

ma1lD's avatar
ma1lD
Joining in
3 years ago

Problems on 360 box on Disney Plus with audio and subtitle options.

Just updated to 360. Update went fine. Did it to watch some Korean drama not available on Netflix. First time of use was able to change audio to Korean with English subtitles using drop down lists. However, next time Disney was accessed the setting had changed and the available audio list was the across the top of the screen with no Korean option. A good example is Shadow Detective where there were only two Spanish audio options available. This is where it gets a bit weird, if I access Disney on my laptop or Ipad, the correct settings are there, Korean with English subtitles and if I go to change anything the correct drop down lists appear. 

  • Carley_S's avatar
    Carley_S
    Forum Team
    3 years ago

    Hi ma1lD

    Welcome to the community forums 

    Sorry to hear that you're having issues with audio language and subtitles on the 360. 

    Were the audio and subtitles different on the same episode as you previously watched or were you trying to change the language and subtitles on a different programme/episode? 

    Does this only affect Dinsey are any of the other apps affected by this too?

    • ma1lD's avatar
      ma1lD
      Joining in
      3 years ago

      Hi Carley,

      We have three Korean dramas on the watch list. It is the same for all. After selecting the "change" button top right of the screen, instead of the two lists for subtitles and audio side by side, there is a limited choice across the top of the screen. The first time I went into Disney on the 360 box, I put Bigmouth, K-drama, on the watch list, I then started playing it and was able to, off the two lists, side by side down the screen,(yes, they appeared that one time) select Korean language with English subtitles. However, next time we went to watch it we got the "overdubbed in American version". Went to change it but did not get the two lists side by side down the screen, just across the top of the screen with no Korean language choice. 

      Oddly enough, when I sign into Disney on my laptop I get all the right settings, it remembered what I put in that once on the tv/360.On my laptop I can watch any of the K-dramas in Korean with English subtitles.

      I have already rebooted the 360 box but that didn't fix it.

      Regards David

      • ma1lD's avatar
        ma1lD
        Joining in
        3 years ago

        Hi Carley.

        Sorry, we have Netflix as well and that works fine.

        David

  • Thanos_sk's avatar
    Thanos_sk
    Joining in
    2 years ago

    Hi there. Having recently signed up to the 360, I too am experiencing the same overdubbing of Korean dramas with no option in the settings to change them. I have checked with Disney and also as most have done, via smartphone and laptop and it works fine. Incidentally, my 360 mini box also has no option to change the audio language. So, can only conclude that this is a Virgin issue and not a Disney settings issue. So, what’s the fix, surely it’s not, “tough!”  

    • Roger_Gooner's avatar
      Roger_Gooner
      Alessandro Volta
      2 years ago

      It's the content owners like Disney who write the apps, not VM.

      • ma1lD's avatar
        ma1lD
        Joining in
        2 years ago

        Took the easy route and cancelled Disney. Netflix have a setting, Original language with English subtitles, which enables us to watch anything from anywhere, Scandi Noir, Spanish, French, German, Japanese, Chinese and Korean, without making changes for individual programs. The Disney App for Virgin does not do this. If you are familiar with Disney on a laptop, phone or tablet, or, I guess a TV with the Disney App, when selecting audio and subtitles you get two lists down the screen with all the options. On the Virgin App this does not happen, there is a very limited choice across the top of the screen. For one Korean show we watched on the TV via the laptop, there were only two language options, two versions of Spanish! Decided to save my money.

  • J-Y's avatar
    J-Y
    Joining in
    2 years ago

     I can’t get all the usual available audio/subtitles too… 

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey J-Y,

      Welcome to the Community Forums and thanks for the post.

      Sorry to hear you have been having this issue, with this we do not deem what the Apps show as per their subtitles options, with this it  would be to do with Disney themselves you would need to reach out to.

      Joe

      • J-Y's avatar
        J-Y
        Joining in
        2 years ago

        Hi Joseph, I don't think this is a Disney's issue. As I can see the additional choices of Audios and Subtitles on my phone, tablet, fire stick etc. 

        Virgin needs to speak to Disney+ to get them to include the full options for Virgin Hubs please.