Forum Discussion

bonners's avatar
bonners
Tuning in
6 months ago

Pixelation

 

Hi I seem to be having pixelation  issues on various channels. This wasn't happening before and seems quite recent..it is intermittent  and is only for a split second on each occasion but now getting very annoying..I have rebooted virgin box twice now and issue still occurs. No such issues when playing ps4 and TV and cables are all fine..online check of box has said no apparent  issues detected, but something is definitely not right with box, signal.how do I get an engineer  to come out and test if its the box or signal?

  • roy247's avatar
    roy247
    Superstar
    6 months ago

    Have you checked your Service Status if that shows nothing you could also try the automated Service Status number 0800 561 0061 which often gives details of more local issues down to postcode level.

    If there are no known problems then you need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone.

    Another option is to wait for one of the forum team to pick this up which might be 2 to 3 day's.

     

    • bonners's avatar
      bonners
      Tuning in
      6 months ago

      Have tried all that..no local issues and phoned vm yesterday morning, still waiting for a reply from tech team which should of been today..

      • spirit's avatar
        spirit
        On our wavelength
        6 months ago

        Is yours still doing it ? Strangely, mine seems to have improved today but going to continue to monitor it.