Paramount+ 3304 error

[Joycie1966]

Hi,

We've had paramount+ months yet we've had error code 3304 for over a month and paramount can't do and haven't done anything about it.

Is it or box that is the issue 

[Chris_W1]

Hi Joycie, thanks for the message. 

Can you try the below: 

1. Turn off Ad Blocker if you have it enabled. Click here for instruction.
2. If you're using a Chrome browser on a PC, disable Hardware Acceleration in your browser's Setting option, or check here or instruction.
3. Restart your computer here, then relaunch your browser.

Please let us know how it goes?

Chris. 

[Joycie1966]

HI Chris

this is on our Virgin 360 box, not any browser.

We are getting to the stage of cancelling it with paramount which is frustrating as we got quite into the new version of Quantum leap, and hubby has also been watching Halo.

 any further suggestions as we've tried the various restarts and according to the settings one of our boxes has an issue that Virgin has noted int he area, but both serial numbers mentioned on our account do not coincide with those that we own - maybe the numbers shown are our old boxes and not the new ones, Or i'm looking in the areas on the boxes.

who knows

regards

Joyce

[Zoie_P]

Thank you for your reply, @Joycie1966.
I have had a look and all looks okay on our side, can see this error code is a Paramount error code, which means it is not connecting to the server. Does the app work on other devices and its just the 360 box you are having issues with? 

Zoie

[Joycie1966]

Hi Zoie

We connect ok on one of our 360 boxes but not the other, hence hubby and i think it is a box error as against anything else

I have tried an online settings check and that showed as being a problem initially but that has cleared when i check online, but yet we still get the error code. wondering about turning whole system off overnight

[roy247]

As you mentioned having new boxes do you have a 360 main box and a 360 mini box or 2 upgraded V6 boxes. You could try a factory reset of the box you are having problems with if it's a 360 main box select the option to 'keep your recordings' same if it's a upgraded V6 box, if it's a mini box you don't get that option because it has no hard drive.

[Molly_T]

Hi Joycie1966 👋 

Thank you for getting back to us! Sorry to hear it is still ongoing. 

Yes, [lease do try rebooting the box completely - we do recommend doing this regularly so any software updates and bug fixes have an opportunity to install. 

Please let us know if the issue persists following a reboot and we can take things forward from there. 

Wishing you all the best. 🌞