Forum Discussion

mwb2205's avatar
mwb2205
Tuning in
3 years ago

Pairing 360 remote to new LG tv

I have just changed my tv to a LG OLED5C2" model.

When trying to setup 360 remote to pair with new tv. 360s tell me I have a match and tv volume controls show when I press volume on screen and sound increase or decreases successfully. I press on screen prompt saying YES and then CLOSE to come out of setup.

However the changes are not stored and I cannot then use volume control of tv.

??

 

 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 years ago

    Hi mwb2205 

    When using the volume keys to set up the sound, very often there is more than once code that works, so instead of justa ccepting rthe first "match" you should try a few more. Once accepted press the back button on the remote to exit that screen.

    You may be better actually entering the LG model type instead, for example with the LG OLED55C24LA, bring upi the LG brand and then try entering C24LA  or 24LA and see if that works.

     

    • mwb2205's avatar
      mwb2205
      Tuning in
      3 years ago

      Thanks Dave, But have tried all the usual things you suggested. I have tried so many variations which all give me a match and control volume, but even the back button does not let me keep the changes.

      PS LG's magic remote has paired up OK using the Ziggo brand. I'm at a loss as what to do now as would prefer to use 360 remote.

      Michael

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team
        3 years ago

        Hey mwb2205, thanks for the post and a warm welcome to the Virgin Media forums.

        I'm sorry to hear about the issues you're having with the remote to the TV itself.
        I will send 2 posts on some guidance on how to set this up.

        The simplest way to programme the Virgin TV remote to work with your AV device is by searching for the correct code.
         

        1. Make sure your AV device and the TV box are switched on
        2. Select and hold down Clear and Volume Down at the same time until the light on top of the remote flashes green twice
        3. Enter the code to access the AV device code database – the LED will flash green twice
        4. Point the remote at your AV device and press channel up repeatedly until a code mutes the volume for the device – the LED will flash green each time a code is sent
        5. When the volume turns off, press Mute to turn the volume back on
        6. Press Volume Up / Down and Mute to check that the remote is working with your device. If it doesn’t work, continue to search using Channel Up until the next code turns off the volume, and repeat steps 5 and 6
        7. When the Volume and Mute keys work, press OK to store the code. The LED will then flash green twice

        If you reach the end of the code database, the light on top of the remote will give an extended red flash and exit programming mode.

        If you think you’ve missed the code, you can work backwards through the code database by pressing the channel down button at any time.

        Kind regards.