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Overheated box

Joining in

I get a message come up saying my virgin box is overheated whilst I’m watching Disney+, and then it switches off. This is a new box I have had for 4 days. Help please


Super solver

A strangely common phenomenon. See 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Forum Team (Retired)
Forum Team (Retired)

Hi, LF17.
Thanks for joining our help forums and for your first post here, welcome to the VM community! 🙂

We're sorry to hear there is an issue with your TV box overheating currently, we'd love to best assist with this in the best way we can.

To do this I'll send you a PM here shortly.
Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.

Forum Team

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