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Overheated box

LF17
Joining in

on ‎12-11-2023 15:30

I get a message come up saying my virgin box is overheated whilst I’m watching Disney+, and then it switches off. This is a new box I have had for 4 days. Help please

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2 REPLIES 2

Cardiffman282
Trouble shooter

on ‎12-11-2023 15:37

A strangely common phenomenon. See https://community.virginmedia.com/t5/Virgin-TV-360/Tv-Box-keep-over-heating/m-p/5415171 

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Adri_G
Forum Team (Retired)
Forum Team (Retired)

on ‎12-11-2023 16:00

Hi, LF17.
Thanks for joining our help forums and for your first post here, welcome to the VM community! 🙂

We're sorry to hear there is an issue with your TV box overheating currently, we'd love to best assist with this in the best way we can.

To do this I'll send you a PM here shortly.
Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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