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OMNI box damaged

chelmo
Tuning in

4 weeks ago

Hi, my Omni box is damaged and is half hanging off the wall. Would an engineer be able to come and replace it?

Thanks

Liam

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4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

4 weeks ago

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ilyas_Y
Forum Team
Forum Team

3 weeks ago

Hey there @chelmo Thanks for reaching out to us on the Virgin Media forums, 👋🏼

I'm sorry to hear about the issues you're facing with the Omnibox. 😢
I will assist you on this and I will send a private message to further assist. 🧾

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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guidedog
Joining in
In response to Ilyas_Y

3 weeks ago

I also have a problem with my omnibox falling off my wall, ive taped it up and tried to put it back as best as possible but it hasn't worked, can you get in contact to sort out getting a replacement fitted. Thanks

Tim

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Joseph_B
Forum Team (Retired)
Forum Team (Retired)
In response to guidedog

2 weeks ago

Hey @guidedog,

Welcome to the Community Forums and thanks for the post.

I am sorry to hear of this, I can certainly look into getting this fixed through for you, for me to be able to do so, I will need to go about sending you a private message.

Joe

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