No TV service since account transferred to me after death of my dad.

[Magslouise1990]

I've got no TV service, and it's been like this now for over 24hrs. Ever since the bereavement team transferred the account from my dads name into mine. Every channel. Just says I need to subscribe. Have DM'd told it takes a few hours but will sort itself out. If not just restart the box. Which I've done six times now. Don't understand why the TV services have disappeared when everything else is working fine. Can anyone offer help. Or am I stuck waiting for Virgin to monitor for another 24hours before sending an engineer?  

[Magslouise1990]

My dad suddenly passed away in September and since then I've been trying to get his virgin media account transferred into my name. I first tried sending the form by email but the email address doesn't work unless you change the & to and. Which I did but this doesn't garner any response. So, I've also sent the form by first class post and yet a month has passed and I've heard nothing. As you can imagine I don't feel upto having a conversation over the phone and was expecting this to be a simple process. But it seems I'm being ignored. Has anyone else had a similar issue or know of an email address I can use where I won't be ignored? Thanks   

[Tom_W1]

Hi @Magslouise1990 thanks for your post here in the Community.

Please accept our sincerest condolences for he loss of your Father, we appreciate this must be a very difficult time at the moment.

I'd like to look into this further for you so please allow me to send you a PM so I can look into this further for you, kindly expect this PM to arrive shortly and respond directly when you can.

Many thanks