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New order not showing

sadman1
Tuning in

At present have broadband , account says I can add mixit tv for an extra £5.00 amonth ,placed an order on 10th received new contract via email immediately, went onto account today and there are no open orders showing called Virgin to be told no such package is available although as I pointed out I have an order no. and new contract.so basically I seem to have a new contract for something that does not exist, which is showing as available on my account.

 

[MOD EDIT: Subject title changed for clarity]

2 REPLIES 2

Alex_RM
Forum Team
Forum Team

Hi sadman1,

Thanks for posting and sorry to hear there's been some confusion with your package.

Package changes aren't something we deal with via this forum, however so I can get a few more details from you I've popped you over a private message.

Alex_Rm

1701-e
Superfast

Web sales take up to ten days to process