Need Help Please! Can not upgrade V6 box to 360 software gives error!

[Dream-RJ]

Hi,

I made another thread but for some reason the stupid forum systems marked it as spam and it is not visible.

I got the new Virgin 360 remote and I tried updating my V6 box by going to apps and clicking on "Install Now" and it gives this error code (MA1/3/50)

I tried a fix posted in a similar thread by turning box off at mains and then switching it back on while holding the power and + buttons on the front of the V6 box, the power button went blue it then took over 15 mins to boot up and it then reset my entire box it is still on the old TiVo software. When it set it all up again I then went to Apps "install now" again and it again gave the same error code MA1/3/50

So it is not working what so ever, I am out of ideas now, I tried ringing faults but it says the lines open at 8am?

I thought faults team had 24 hour support? When I google it states support is available 24 hours but obviously it is not. 

Any help would be appreciated at this godly hour haha. I hope this thread does not get marked as spam as well.

I will try ring faults team at 8am as well.

Thanks in advance.

[Dream-RJ]

Hi,,

So I got the new 360 remote control and when I goto Apps section on the TV and then click the "Install Now" app it gives me this error (MA1/3/50)

I saw another thread from someone else who had the same error and I followed the steps listed: https://community.virginmedia.com/t5/Forum-Archive/V6-to-360-error-message-and-so-failed-upgrade/td-...

My box then took a long time to turn on after that the button went blue and when the box did eventually boot up it reset my box completely and deleted all recordings etc. 

So I then went to apps again and tried clicking the "Install Now" app again and again it gave the exact same error code?

I tried ringing faults team but it says they are closed 😞 I thought VM had 24 hour faults team? When did they get rid of 24 hour faults team?

I got no idea what else I can do now then I want to get my V6 box upgraded I really hope it does not require an engineer 😞

I will try to ring faults team again at 8am then.

Thanks in advance

[Dream-RJ]

Just wanted to do an update: I rang faults team and he said that the order needed to be completed, so he completed the order and told me to restart my box. Did that, then tried to install. It let me start installing it. But then when he put the phone down after 10 mins of it trying to install it came up with an error again forgot what the code was. But it just said it could not install it and told me to unplug the box for 30seconds, which I just did, waiting for it to start up and I will try again.

He said he will also call me back at 9:30am to check if it worked or not. Looks like that is going to be needed now then if it does not install and gives the error again. 

So now the box just booted up again, worked fine on old software but it now just restarted by itself when I was about to try install it again. I hope the box is not broken now and in a boot up loop problem?

EDIT: So after that second reboot it then did a different screen and shown a downloading screen, then it basically asked me to do a few setup things, which I did, now it is working. No channels working though, it is giving an error saying "we are setting your channels up for you?" How long will that take?

[Mattp71]

I had the same issue. Deleted my recordings and it worked. But TV channels haven't loaded as yet.  

[Dream-RJ]

Yeah my TV channels have also not started to work yet either 😞

How long will they take to show up? Not a good start if channels are not working is it? lol

[newapollo]

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@Dream-RJ wrote:

Hi,

I made another thread but for some reason the stupid forum systems marked it as spam and it is not visible.

.

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Hi @Dream-RJ 

Sorry to see you are continuing to have problems. I don't know why the forums marked your other thread as spam - it was visible to myself so I've merged it with this thread. 

Perhaps you saw a message saying:- 

Correct the highlighted errors and try again.

• Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

If that was the message you saw then I wouldn't worry if you see it again. This often appears and if it does happen you can normally press/click on 'reply' again and the post will be accepted

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@Dream-RJ wrote:

EDIT: So after that second reboot it then did a different screen and shown a downloading screen, then it basically asked me to do a few setup things, which I did, now it is working. No channels working though, it is giving an error saying "we are setting your channels up for you?" How long will that take?

That sounds like the Error 100:70 which is usually displayed during initial setup when the box has not yet received its entitlement for Live TV and normally resolves within a few minutes, but can sometimes take a couple of hours.   A reboot may fix it but you may need to contact the faults or regrades team and ask them to push the channels through

[Dream-RJ]

Ok thats fine and thanks for merging them, I made the second thread because of that issue but its all good now.

I am currently on the phone again now to the faults team and they are saying they sent the signal for the channels a few times and there seems to be a problem with my box 😞

But the apps and catchup and everything else works. But I have ZERO channels. So surely my box does have a signal because it updated fine and everything else is working fine, netflix, youtube apps etc.

Just keeps showing the same Setting up channels 100:70 error

I also tried catchup and they are also not working either 😞 So channels and catchup is not work, only thing that is working is the apps.

And now the lady in faults said it can take upto 48 hours for the whole setup to be completed. Is she for real? So you are telling me I have no channels for upto 48 hours, channels I PAY FOR? this is unacceptable. Or does that agent need more training?

[Dream-RJ]

I am seriously disgusted that my channels still are not working, I have ZERO channels........

I have had no choice now but to book an engineer. SO I CAN NOT WATCH ANYTHING. My Flat does not have an Aerial socket from the roof, so I can not even get freeview on my TV. I am totally without TV now until the engineer comes. All because the faults team is useless and does not understand how to send a signal to my box!

EDIT: The faults team agents sent many signals to my box and they keep saying the signals are not being received at my end for what ever reason, 1 even blamed the world wide IT outage that happened yesterday. I find that excuse as not realistic given the box updated even though I had error after error trying. And obviously the signals must have been received at my end because when the first agent had to complete the order at their end for me to then be able to install it. So obviously the signals are working, I do not understand why they are not for the channels!

[newapollo]

Hi again @Dream-RJ 

Some of the V6 boxes can't complete the update, even when the signals are resent from VM, and then they need to be swapped out for another box.

You could try factory resetting the 360. To factory reset go to Settings (the cog at the end of the Home menu) 

Then click on System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

Keep Recordings
Format Disk

You can choose either option, but normally I would say choose Keep Recordings, as that means you won't lose your recordings and any planned recordings or series links you've set up (they've all been erased as part of the migration to the 360 platform) . You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

You should be able to use the TVGo app on a tablet or mobile to watch most of the channels you subscribe to. 

Do you have a computer?  If so you can use the TVGo browser version.

https://virgintvgo.virginmedia.com/ 

You should also be able to connect a computer to your TV using an HDMI cable to watch in full screen on your TV.

You will need to use the iPlayer app or web browser for BBC channels as they aren't supported on the TVGo app.

If you subscribe to Sky Sports then you can use the Sky Sports app to watch Sky Sports channels on a mobile or tablet.

You can also watch Sky Sports on a computer via the browser 

Go to skysports.com and click on Login, then click on the Virgin TV UK icon.

Sign in using your My Virgin Media account details and then select a channel, and then a program.

If you haven't already got it installed then download the Sky Sports Player as prompted.

Your show will start playing and your device will register itself automatically.

[Dream-RJ]

Yeah thanks I know all that already.

I use a PC to watch on Virgin TV Go already but I do not watch it on my phone, screen far to small.

Same for sky sports, I do yes login to website on PC and watch it on there most of the time. But I use TV at bed time I turn PC of bed time for fire risk, I do not like keeping that on 24/7.

So yeah luckily my dad has an indoor aerial that he will let me have he does not need anymore. He is bringing it up for me in a hour. Hopefully that will do the trick and at least get me some freeview channels on my TV until they fix my box.

I also tried the reset, it made no difference. Even they sent signals that rebooted my box as well. And that signal worked, so why is it that some signals are working and some are not? Also why on earth did Netflix not even ask me to sign in? Netflix is included in my package. So obviously that is linked to my account so that data must have been shared when my box updated. Because when I opened Netflix app today after the update my profile shown up without asking me to sign in.

So their is signals being received obviously. I really do not understand how since the update the channels have just not worked.

And that is on every channel!