Forum Discussion

Nick_h's avatar
Nick_h
Dialled in
11 months ago
Solved

Kit needs plumbing in

Hi all hope this is the correct board ! Renegotiated my contract and to get the price down I had to have the TV  package that's right to get the price down haha ! Anyway kit arrived a couple of wee...
  • Tudor's avatar
    Tudor
    11 months ago

    Try: 

    Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

KeithLeonard's avatar
KeithLeonard
Rising star
11 months ago

Phone them again and tell them that you want a manned installation by an engineer to get the tv to work as the old socket is not working. Hopefully this should be free as you have only had the box a month.

You could also wait two or three days for a Virgin Staff member to deal with your query and arrange this installation for you.