Just tried to watch ITVX box crashed and now will not turn on

[philh77]

9pm, just tried to watch ITVX, TV screen went pink, then black. Remote/TV box unresponsive, rebooting gets to welcome screen, then briefly "Please Wait" then nothing. Power light on box is red. As it's after 9pm. no support staff available.

[roy247 · Accepted solution]

You could try turning off the 360 at switch on the back of the box, then on the 360 box hold down both the power button and the + button at the same time.

Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it should reset and boot up normally as a 360.

If that doesn't work then you can call Virgin from 8am Sunday morning.

[philh77]

Thanks, will make a note of this for future reference. Eventually got back up and running after rebooting the router then the TV box. Can't really understand why this happened in the first place.