Forum Discussion

philh77's avatar
philh77
On our wavelength
2 years ago
Solved

Just tried to watch ITVX box crashed and now will not turn on

9pm, just tried to watch ITVX, TV screen went pink, then black. Remote/TV box unresponsive, rebooting gets to welcome screen, then briefly "Please Wait" then nothing. Power light on box is red. As it...
box frozen
box not rebooting
ITVX
  • roy247's avatar
    roy247
    2 years ago

    You could try turning off the 360 at switch on the back of the box, then on the 360 box hold down both the power button and the + button at the same time.

    Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

    The box should reboot, the power button will turn blue, and it should reset and boot up normally as a 360.

    If that doesn't work then you can call Virgin from 8am Sunday morning.

     

roy247's avatar
roy247
Hero
2 years ago

You could try turning off the 360 at switch on the back of the box, then on the 360 box hold down both the power button and the + button at the same time.

Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it should reset and boot up normally as a 360.

If that doesn't work then you can call Virgin from 8am Sunday morning.