on 05-09-2024 17:52
My V360 box arrived today but no isolator cable included plus the new cables are push on and the connector on my Hub 3 is a screw fitting. How much would it cost for an engineer installation. ??
Answered! Go to Answer
on 05-09-2024 18:26
I think the push on connector will fit the screw on connector it should go over the thread.
If you want an engineer and it's a new installation then it should be free, there is a £25 charge for relocating equipment.
Give Virgin a call on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
on 05-09-2024 18:26
I think the push on connector will fit the screw on connector it should go over the thread.
If you want an engineer and it's a new installation then it should be free, there is a £25 charge for relocating equipment.
Give Virgin a call on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
a month ago
Hi jimmyredcab
Thanks for your post and welcome back to our community.
We're very sorry to hear you were unable to install the new equipment via the delivery.
We've taken a look at things on our side, and it appears a visit is now scheduled for an engineer to assist :).
Please let us know how the visit goes.
Vikki - Forum Team
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