Intermittent audio sync issues
Hi we have the VM 360 box, since installation we get intermittent audio sync issues. Not all the time, no pattern as to when it happens but the audio will get further and further out of sync with the...
Forum Discussion
Hi 1pexpert
Thanks for your post and sorry to hear about the issue with your box audio
Have you noticed if the audio sync issue only occurs on certain channels? Have you tried changing channels when the issue happens?
Regards
No pattern to which channels it happens on and when, it also happens on the apps such as Netflix.
When you change the channel, the audio sync issues remain. The only thing that stops it is a box power cycle.
Many thanks
Hey 1pexpert, thanks for your posts and replies.
We're sorry to see the issue has been ongoing and there's no pattern as to which channels or time this sound intermittencies occur.
To ensure all checks have been made correctly, please kindly follow the below instructions:1. If you have home AV equipment ensure this is configured correctly to receive audio, if in doubt, connect the TV directly to the STB
2. You can adjust the Audio output setting by navigating to Home>Setting>Audio & Video> Audio Output, ask the Customer to try testing the available settings of ‘Follow content’ ‘PCM 2.0’ ‘PCM 5.1’
3. You can adjust the audio sync by navigating to Home>Setting>Audio & Video and selecting the option for Audio Delay.
(Note:- Channels broadcast in multiple formats and depending on what is currently playing will depend on whether you are setting a Dolby Digital or PCM audio delay. You may need to find broadcasts of each to adjust for both formats)
4. Channel away from the programme you are currently viewing and then return using the remote controlDid any of these checks resolve the issue?
1 - no AV equipment
2 - tried this doesn't work
3 - This only goes one way and I shouldn't have to do this intermittently every time the box throws a wobbly.
4 - This doesn't work.
The only solution has been to power cycle the box.
This is not good enough for your top TV package and you need to look at the hardware/software as others have reported similar issues.
