Forum Discussion

1pexpert's avatar
1pexpert
Joining in
3 years ago

Intermittent audio sync issues

Hi we have the VM 360 box, since installation we get intermittent audio sync issues. Not all the time, no pattern as to when it happens but the audio will get further and further out of sync with the...
1pexpert's avatar
1pexpert
Joining in
3 years ago

yeh have used another HDMI cable same problem.

roy247's avatar
roy247
Hero
3 years ago

Have you tried a different connector on the TV.

 

  • 1pexpert's avatar
    1pexpert
    Joining in
    3 years ago

    If you mean other HDMI ports yes.

    • Travis_M's avatar
      Travis_M
      Forum Team (Retired)
      3 years ago

      Hi 1pexpert 

       

      Thanks for your post and sorry to hear about the issue with your box audio

       

      Have you noticed if the audio sync issue only occurs on certain channels? Have you tried changing channels when the issue happens?

       

      Regards

      • 1pexpert's avatar
        1pexpert
        Joining in
        3 years ago

        No pattern to which channels it happens on and when, it also happens on the apps such as Netflix.

        When you change the channel, the audio sync issues remain. The only thing that stops it is a box power cycle.

        Many thanks