Hi @Charmoo84 👋.
Thanks for reaching out to us and welcome to the Community Forums. Apologies you have been sent the wrong power pack for the Virgin 360 box, so that we can rectify this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
