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I have TV 360 box but no new channels have factory reset states loading updates but still no new channels

nev101
Tuning in

I have TV 360 box but no new channels have factory reset states loading updates but still no new channels

2 REPLIES 2

ozsat
Superstar

What new channels are you looking for?

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1.2Gb/100Mb in Oxford (area 31) using SH5

nodrogd
Very Insightful Person
Very Insightful Person

You don’t have to reset the box to get new channels. They are normally set up as part of the overnight updates. If you are missing channels you should have, there could be several reasons:

1) Signal problems. This will give error messages on the missing channels.

2) If the channels are “greyed out” on the guide it is a provisioning error on the box or your account. Only Customer Services will be able to fix this.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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