Haven't received the items

[zahidmia]

I received a message from Virgin Media yesterday (29 march 2024) saying that my new package kit will be delivered today by Yodel. 

So, I have had to cancel my pre-scheduled visit and stay at home all day. Unfortunately, I haven't received any delivery from Yodel today. Haven't even received any message either from Virgon Media or Yodel.

[roy247]

What are you actually expecting, if it's just an update from V6 to 360 you should receive a new remote or 2 if you have 2 V6 boxes, the software will then be downloaded to your box or boxes.

[Martin_N]

Hi zahidmia, 

Thank you for your post and welcome to the community. 

I'm very sorry to hear you haven't received your delivery. 

I am happy to take a look into this for you. 

I will private message you now. 

^Martin