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Haven't received the items

Joining in
I received a message from Virgin Media yesterday (29 march 2024) saying that my new package kit will be delivered today by Yodel. 
So, I have had to cancel my pre-scheduled visit and stay at home all day. Unfortunately, I haven't received any delivery from Yodel today. Haven't even received any message either from Virgon Media or Yodel.

Community elder

What are you actually expecting, if it's just an update from V6 to 360 you should receive a new remote or 2 if you have 2 V6 boxes, the software will then be downloaded to your box or boxes.


Forum Team
Forum Team

Hi zahidmia, 

Thank you for your post and welcome to the community. 

I'm very sorry to hear you haven't received your delivery. 

I am happy to take a look into this for you. 

I will private message you now.