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Getting upgrade app

m0bov
Tuning in

on ‎08-08-2024 21:19

Almost two years ago I was going to upgrade to 360 but cancelled it for various reasons. Now I have been offered it again, so remotes sent out.

 

However again no app to run the upgrade. I don't want replacement boxes for tech visits. Is there anything that can be done from Virgins end??

Full House with 1Gb. 2x V6s hard wired, SH5 in Modem Mode with Ubiquiti Router. Ubiquiti Wifi Points, IP CCTV and Sonoff Smart switches; Philips Hue, Synology NAS. Whole house wired with CAT5e.
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5 REPLIES 5

roy247
Superstar

on ‎08-08-2024 22:32

 The app to upgrade will either be on the Home page or in Apps and games.

I see from previous posts you cancelled your migration from V6 to 360 because of possible box replacements. 

If for some reason your V6 boxes can't receive the update then having the boxes replaced wouldn't make any difference if you are worried about losing your recordings and series links, if your V6 boxes received the update then the hard drive is reformatted for the new software and you will lose all your recordings and series link anyway.

 

m0bov
Tuning in
In response to roy247

on ‎09-08-2024 11:11

I don't mind loosing recordings. I've taken photos of them and series links! I noted last night after doing an epg update it says a firmware update for 2am is scheduled.

I've not checked yet but possibly today it's arrived. Although my tv app still shows recording on the box.

Full House with 1Gb. 2x V6s hard wired, SH5 in Modem Mode with Ubiquiti Router. Ubiquiti Wifi Points, IP CCTV and Sonoff Smart switches; Philips Hue, Synology NAS. Whole house wired with CAT5e.
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m0bov
Tuning in

on ‎09-08-2024 17:15

The upgrade app appeared, so I can the upgrade but it's now stuck with MA3/14/40 error

Full House with 1Gb. 2x V6s hard wired, SH5 in Modem Mode with Ubiquiti Router. Ubiquiti Wifi Points, IP CCTV and Sonoff Smart switches; Philips Hue, Synology NAS. Whole house wired with CAT5e.
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newapollo
Very Insightful Person
Very Insightful Person
In response to m0bov

on ‎09-08-2024 18:37

Hi m0bov 

Sorry to see you are having problems with the migration to TV360.   

There are a couple of things you can try to complete the process. 

You could try turning off the V6 by the switch on the back of the box;  then on the front of the V6 box  hold down both the power button and the - button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

If the power button and the -  button workaround doesn't solve it then try using the power button and the + button at the same time instead.

Some people with this error have also managed to perform the update by either removing the box from the mains for five minutes and trying again, or by deleting a few recordings to make more space and then trying again.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Alex_RM
Forum Team
Forum Team
In response to m0bov

on ‎12-08-2024 14:51

Hi m0bov,

Thanks for posting, and sorry to hear you've had some issues with the 360 migration.

I've had a look at things from our side, and everything looks to be in order 😊 if you do still need help with anything please let us know. 

Alex_Rm

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