Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Error on virgin box Error cs1010!!

matthewwright98
Joining in

on ‎11-06-2024 19:24

My virgin TV and broadband had been put in this afternoon however my TV won't come on shows error cs1010

Been over 2hrs now

0 Kudos
1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

on ‎11-06-2024 23:59

Hi matthewwright98 

The equipment is usually pre-activated, however there have been issues with VM's broadband and TV systems today (although they appear to be resolved now) which  may have prevented the activation completing.

Hopefully a reboot of both the hub and 360 box will now get you up and running, if not try calling 0800 953 9500 to activate the hub and set top box. Have your account and area number handy, and the hub and 360 serial numbers.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

·.¸¸.·´´¯`··._.·* Wishing you a Merry Christmas and a Happy New Year *·._.··´´¯`·.¸¸.·´
0 Kudos
Top