Showing results for 
Search instead for 
Did you mean: 

Error on virgin box Error cs1010!!

Joining in

My virgin TV and broadband had been put in this afternoon however my TV won't come on shows error cs1010

Been over 2hrs now


Very Insightful Person
Very Insightful Person

Hi matthewwright98 

The equipment is usually pre-activated, however there have been issues with VM's broadband and TV systems today (although they appear to be resolved now) which  may have prevented the activation completing.

Hopefully a reboot of both the hub and 360 box will now get you up and running, if not try calling 0800 953 9500 to activate the hub and set top box. Have your account and area number handy, and the hub and 360 serial numbers.


I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali