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Error code 100:70 on second box

Joining in

Hi all.


Our second smaller Virgin Media box located in a bedroom will not show any channels annd instead displays a 100:70 error.

It looks like others that have had this error needed the box to be updated. Can someone at Virgin Media assist with this?



Community elder

It might be quicker if you phone Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

Forum Team
Forum Team

Hi Jonnyforrest10 👋 Welcome to the community! Thank you for posting. 

Sorry to hear about this issue with your TV box and an error code which is being displayed. You can search error codes and what they mean here 👉

To update your box you can reboot it (by turning it off and on at the switch) or head to your settings, and go to the 'update virgin media services now' button. 

I will also send you a PM to confirm a few account details so we can investigate and assist further if needed! You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞