Error Code CS2000

[Spartafan1978]

I am unable to pause, rewind and watch recordings. I am getting an error code of CS2000 every time I try. I have rebooted the Hub and TV Boxes several over the past few weeks am still experiencing this issue. I have ensured all cables are connected properly and they are fine.

Can someone assist with this problem?

Regards

Alan

[newapollo]

Hi Alan,

This error has only appeared a few times on the 360.

It does appear to be a probable hard drive problem.  What happens  if you pause and rewind live TV as that is the same as recording?

How much free space is showing on your hard drive?

Recordings > Recorded > View all > It will show a percentage in the top left hand corner of this screen

One previous solution for a poster was, "The white converter lead mush be a bit dodgy. Upon wiggling the cable the 360 box picture broke up. I swapped the lead for a standard f type to standard ariel adapter and that solved that problem. "

I know you've already checked cabling, but double check that small connector and make sure it isn't slack (strengthen it temporarily with sellotape if necessary) 

If that doesn't help then you should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Spartafan1978]

Dave,

Thanks for the reply.

I have carried out a 'factory reset' and it seems to have cleared the error code. I can pause and record again, so hopefully that's it sorted.

Thanks again

[newapollo]

Hi again Alan,

Thanks for updating the thread.  Pleased to see that factory resetting the 360 seems to have fixed the issue and fingers crossed it isn't just a temporary solution.

Keep an eye on it and if it re-occurs then update this thread.

[Vikki_M]

Hi Spartafan1978,

We're very sorry to hear about the issues you've had with the 360 box.

Thank you for updating us and letting us know this is now resolved, we're happy to hear it 😊

If you do have any further issues, however, please do pop back to us and we can help.

Take care.