Disney+ 4k

[jonnyollet]

Hi,

Has anyone had issues in getting the Disney+ app to output in 4k since the update? Wondering if it's just the app. Prime Video and BBC iPlayer are fine. 

Done a factory reset and TV output setting is 4k. Is there anything else I'm missing?

I have a Samsung QE43QN90BAT TV. 

Thanks 

[Roger_Gooner]

If you should be getting 4K but are not, the reason is probably that the app believes that your TV's highest resolution is HD and so doesn't offer 4K. I have a similar problem with my BBC iPlayer app.

[Beth_G]

Hi jonnyollet,

Following on from what Roger_Gooner has advised, have you checked your TV video output settings through your TV box to check that it is on the correct setting for your TV?

Thanks,

[jonnyollet]

Hi Beth,

Yes, output is set to 4k. 

Prime video offers 4k and this works fine. I just don't get the option of 4k in Disney+ even though it is listed in other formats. 

[thecronshaws]

I can confirm I have the same issue can see 4k in all other apps except Disney via my 360 box and yet I can view 4k Disney via tv app. Have tried all the resets and log out and in of the app but still no change. Come on virgin this is clearly an issue at your end and needs sorting asap.

[ModTeam]

Hi all, 

we have investigated this issue further and Disney+ have advised that the content is actually streaming in 4k, however the UI is incorrectly showing HD. We'll endeavour to have the incorrect UI details fixed as quickly as possible. 

Modteam.

[ozsat]

an confirm the actual content is displaying as 4K even thought it says HD.