Can't setup 360, old box not working

[robinsoncrusoe]

I've received my new box, etc but before I have had a chance to do the upgrade my old box has stopped working (presumably disconnected by Virgin) so I can't follow step 1.1 which is to use my current V6 remote and select "upgrade to virgin TV 360 now". What do I do please?

[robinsoncrusoe]

I've reset the box and I have an on screen instruction to pair the remote. I've tried but nothing happens. Ps I haven't yet pulled out the red tab from the remote

[roy247]

If it's asking you to pair the 360 remote you will need to pull the tab out.

[robinsoncrusoe]

Thanks. There really should be instructions on what to do if your old connection has already been cut off.

[Ashleigh_C]

Hi there @robinsoncrusoe 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

I am so sorry to see you are facing an issue with your 360 conversion. Let me pop you a private message and we will take a look into this there. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[robinsoncrusoe]

Sorted now as once I paired the remote I discovered I didn't have to do anything.

Thanks for responses.