CS2217 error

[1701-e]

Hi , main 360 is fine but the mini box now giving 2217 errors when trying playback from the main box.  

A factory reset of both boxes cured it for a few days but now it's back to 2217 errors.  It's a pain in the butt to do the reset again especially having to login to all the apps again.

Any ideas?

[roy247]

If you have your hub in modem mode it could be a problem from some posts in this thread 

[1701-e]

No.  WiFi only 

[roy247]

If you are connected on 5ghz try using 2.4ghz  to see if it makes any difference, that's if have split WiFi networks.

[1701-e]

Will try that tomorrow, ta.

[1701-e]

I have two wi-fi Pods so splitting the two networks may prove difficult.  Both boxes are on the 5ghz at about 84% per diagnostics.  

[roy247]

If you are using Virgin's Wi-Fi pods don't split your network.

Virgins Wi-Fi pods require the hub's Channel Optimization to be enabled.

Possibly a faulty box, do you have to factory reset both boxes, does resetting just one or the other make no difference.

[1701-e]

I did that a couple of weeks ago and it was fine for a few days.  But now the error is back.

[roy247]

I see there was a thread  saying their CS2217 error seemed to be caused by a signal to noise ratio problem, could have been a coincidence but have you checked your service status in your My Virgin Media account or try 0800 561 0061 which should give you problems down to post code level if they are known about.

You might need to wait for a member of the forum team to respond or try calling Virgin to report a fault.

[1701-e]

@Corey_C or other admin can you advise?