CS2214 error message still after reset
Hello Martin, im having the same issue as the person above but everytime I phone they're reluctant to give me a new box . . . Can you assist?
Forum Discussion
Hi HughL
CS2214 (recording playout failed) can be caused because the 360 has lost it's internet connection. Check that all cabling, especially the white coaxial is secure and free from any kinks, if you are using an ethernet cable then make sure that it is snug and tight, also reboot both the 360 and hub at the same time so they can make the handshake again.
Sometimes this loss of network connection is due to a local issue which would show up if you use the /check-services/ function. You can also a run a test on your equipment from there. If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
The playback failure might also be due to a hard drive issue. The quick way to test this is to pause a live program for a couple of minutes and then play it back. If it plays back with problems then you can rule out a hard drive fault.
