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CS2214 error message still after reset

HughL
Settling in

Hello Martin, im having the same issue as the person above but everytime I phone they're reluctant to give me a new box . . . Can you assist?

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi HughL 

CS2214 (recording playout failed) can be caused because the 360 has lost it's internet connection.  Check that all cabling, especially the white coaxial is secure and free from any kinks, if you are using an ethernet cable then make sure that it is snug and tight, also reboot both the 360 and hub  at the same time so they can make the handshake again.

Sometimes this loss of network connection is due to a local issue which would show up if you use the /check-services/ function. You can also a run a test on your equipment from there.  If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

The playback failure might also be due to a hard drive issue. The quick way to test this is to pause a live program for a couple of minutes and then play it back. If it plays back with problems then you can rule out a hard drive fault.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi @HughL thanks for your message here, sorry you're experiencing difficulties. 

Please let me send you a PM so I can investigate this further for you.

Reply directly when you can!
Many thanks

Tom_W