Showing results for 
Search instead for 
Did you mean: 

CS2214 error message still after reset

On our wavelength

I am having this issue a lot over the past few weeks and no obvious reason or fix ?



Community elder

Some users have reported getting this error when trying to pause live TV and setting recordings which would indicate a possible hard drive problem.

Can you still pause and rewind live TV, this simulates doing a recording, if you can't then your hard drive might be either full or faulty. You can check to see if it's full or nearly full by going to;

Recordings > Recorded > View all > It will say in the top left hand corner on this screen

If it's near to 100% you could try deleting an old recording to see if it makes any difference.

If you can't pause and rewind live TV then you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

Forum Team
Forum Team

Hi @Sheffield2023vi, thank you for your post.

We're sorry to hear about the problem you've had 😔

I can see you've spoken to the team since you posted. Has this now been rectified?

Please pop back to us at your earliest convenience.

Thank you for your support @roy247 👍



 yes had a new box sent out 

Thank you for letting us know. We're glad to hear this is all sorted for you now.