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Joining in

CS2000 error code


I can no longer either record or, pause programs

I get “cannot view due a technical error” when set for a recording 

or, CS2000 when trying to pause

the box has been unplugged nd reset etc




Community elder

It does sound like a possible hard drive problem.

You could also have a full hard drive, you can check by going to,

Recordings > Recorded > View all > It will say in the top left hand corner on this screen

If it's near to 100% you could try deleting an old recording to see if it makes any difference.

If that doesn't work you could try a factory reset selecting the keep recordings option.

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.


Forum Team
Forum Team

Hi Pfirestorm,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your Tv service. I am happy to take a look into this. 

I will private message you now to confirm your details.