Forum Discussion

JimmyT85's avatar
JimmyT85
On our wavelength
8 months ago
Solved

Adding multi room

Hi all I am a current virgin media customer with TV and Broadband  We're moving our living room to the back room, and we're wanting to add multi room to save any hassle of having to try and move ou...
  • newapollo's avatar
    newapollo
    8 months ago

    Hi JimmyT85 

    You've posted in the 360 forum, so I'm assuming that you have a TV360 set top box.

    VM's 360, V6 and tivo boxes need connecting via VM's white coaxial cable in order to access live TV programs.

    The boxes also need an internet connection, preferably ethernet (although a wifi connection should be good enough) to populate the EPG, perform system updates, access apps, On Demand and Catch Up Services.

newapollo's avatar
newapollo
Very Insightful Person
8 months ago

Hi JimmyT85 

You've posted in the 360 forum, so I'm assuming that you have a TV360 set top box.

VM's 360, V6 and tivo boxes need connecting via VM's white coaxial cable in order to access live TV programs.

The boxes also need an internet connection, preferably ethernet (although a wifi connection should be good enough) to populate the EPG, perform system updates, access apps, On Demand and Catch Up Services.

  • Butts2's avatar
    Butts2
    Joining in
    8 months ago

    I too have vm box 360 just changed to virgin from being with sky for 25 years . Didn’t get the multi room box installed as engineer advised to change to a stream box upstairs Instead, I have spoken to a call operator who has said this is not possible but as I had sky q box in bedroom I can’t understand why I’m being told I can’t have one as it wouldn’t be compatible,I’m very confused to be honest.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      8 months ago

      Hi Butts2 

      I'm sorry to say but you were misinformed by the engineer.

      The Stream box (also known as Flex) isn't available with any other VM TV service. This may change at some point in the future but at present the Stream and TV360 services can't be provisioned at the same property.  The incompatability may be due to VM's backend billing systems.

      See https://www.virginmedia.com/legal/flex 

      Eligibility

      1. You must be a Virgin Media broadband customer with speeds of at least 50mbps with a Hub 3 router or above to be eligible for Flex. Flex is not available with other Virgin Media TV services.

      • Butts2's avatar
        Butts2
        Joining in
        8 months ago

        thanks for reply. I have got the full fibre broadband and still can’t understand how I can’t get a stream box, I don’t want to record as I understand how the boxes work but can’t see why I can’t stream online upstairs in bedroom like I did before when I had sky?