Adding multi room

[JimmyT85]

Hi all

I am a current virgin media customer with TV and Broadband 

We're moving our living room to the back room, and we're wanting to add multi room to save any hassle of having to try and move our main box from the front room

However an agent has just told me that an engineer needs to come out to add multi room. Is this correct? We had multi room in the past with sky and the box just connected to the WiFi and showed everything via that. 

Not sure I can be bothered with the hassle of an engineer having to come out and drill etc and having to pay installation and activation fees again etc for a pretty basic service!

Any help is appreciated

[roy247]

If you want to add multi room then both the main box the mini box will need a coax connection for live TV and either a ethernet or wi-fi connection for everything else, ethernet cable is always preferable.

The cable might be able to be split externally and run round to your back room depending on your property. As you are adding multi room the installation might be free, worth asking. The charge would be £25 if it's not free.

[newapollo · Accepted solution]

Hi @JimmyT85 

You've posted in the 360 forum, so I'm assuming that you have a TV360 set top box.

VM's 360, V6 and tivo boxes need connecting via VM's white coaxial cable in order to access live TV programs.

The boxes also need an internet connection, preferably ethernet (although a wifi connection should be good enough) to populate the EPG, perform system updates, access apps, On Demand and Catch Up Services.

[JimmyT85]

Thanks for the reply guys, guess I'll have to suck it up and let them drill more holes 😂 now to tell the wife.....🙃

[Butts2]

I too have vm box 360 just changed to virgin from being with sky for 25 years . Didn’t get the multi room box installed as engineer advised to change to a stream box upstairs Instead, I have spoken to a call operator who has said this is not possible but as I had sky q box in bedroom I can’t understand why I’m being told I can’t have one as it wouldn’t be compatible,I’m very confused to be honest.

[newapollo]

Hi @Butts2 

I'm sorry to say but you were misinformed by the engineer.

The Stream box (also known as Flex) isn't available with any other VM TV service. This may change at some point in the future but at present the Stream and TV360 services can't be provisioned at the same property.  The incompatability may be due to VM's backend billing systems.

See https://www.virginmedia.com/legal/flex 

Eligibility

1. You must be a Virgin Media broadband customer with speeds of at least 50mbps with a Hub 3 router or above to be eligible for Flex. Flex is not available with other Virgin Media TV services.

[Butts2]

thanks for reply. I have got the full fibre broadband and still can’t understand how I can’t get a stream box, I don’t want to record as I understand how the boxes work but can’t see why I can’t stream online upstairs in bedroom like I did before when I had sky?

[roy247]

If your 360 box and hub are connected using a coax cable then you are not on full fibre, which 360 box do you have, if you only have one then it should be the main box on the left in the picture below.

This article tells you about the different hub 5's and their connections, as newapollo said you can't have a 360 and a stream / flex box on the same account and if you are on full fibre then the 360 won't work but you could have up to 6 stream / flex boxes if you are on full fibre.

[newapollo]

Hi again @Butts2 

If you have full fibre (XGS-PON) then you will also have a hub5x. It's the only VM hub that works with full fibre and has a 10Gbps ethernet port as shown in the picture below. 

Full fibre customer connections can only get VM's TV services using Virgin Media’s Stream box as without Coaxial there are no traditional cable television signals just internet.

The 360 boxes cannot work on the new full fibre connections as they can only work on the older docsis (cable) system.