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wooj's avatar
wooj
Just joined
1 year ago

4OD / Channel 4 App 4100-RENDER-FAILED

Hi everyone,

Been having this error when using the Channel 4 app via my Virgin 360 Box.

A program will start or resume playing, and then it can be less than a minute or up to 10 minutes before the screen goes black and it says

"Well this is embarrasing. Something's not working. Please try again in a few minutes. 4100-RENDER-FAILED"

I can press back and then resume whatever was playing more or less straight away, but then this error will always re-appear after a minute or two. So it makes watching anything very annoying or even impossible after a while.

The box is connected via wifi and has no problems streaming from other services, so I don't think it's a network issue.

I've tried powering down the box and restarting it as well but the problem persists.

Anyone got any ideas?

43 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    1 year ago

    Hi wooj 

    Thanks for posting and welcome to the community. 

    Sorry to hear of the issue with the App.

    I'll send you a PM now to assist further.

  • thrice's avatar
    thrice
    Fibre optic
    1 year ago

    This has happened to me frequently. I have a wired connection and 500 Mb broadband. The fault must be the Channel 4 app's. It became so annoying that I now avoid watching the app. None of the other streaming services I watch via Virgin suffer from this.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      1 year ago

      Hi thrice, thank you for reaching out and I am sorry to hear this. 

      How often was this error coming up?

       

      • thrice's avatar
        thrice
        Fibre optic
        1 year ago

        Hi Matthew. This was happening at some point every time I attempted to watch a Channel 4 show. Sometimes the picture froze for ten seconds or so, but more often I received the 'this is embarrassing' screen. I can enjoy Netflix, Prime, Apple and Disney in 4K with no problems at all. iPlayer and ITVX seem models of stability by comparison. I no longer try and watch anything on the Channel 4 app.

  • kristina333's avatar
    kristina333
    Joining in
    1 year ago

    I have the same problem. Only happens on all4 app and been happening for weeks now! 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      1 year ago

      Hello kristina333,

      Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear that you're having the same issues as wooj. 

      Have you tried to reboot your TV box since the issues started?

      Are you able to access the Channel 4 app via other devices?

      Are you able to access the Channel 4 app on a mobile device via mobile data?

      Kind Regards,

      Steven_L

  • m0bov's avatar
    m0bov
    Tuning in
    1 year ago

    I get this on both my 360 boxes. Both hardwired

    • Nathan_B's avatar
      Nathan_B
      Icon for Forum Team rankForum Team
      1 year ago

      Hi there m0bov 👋 Welcome back to the forum and thanks for your post 😊

      Sorry to see that you're having this issue too. I'll pop you a PM to confirm your details so this can be checked.

      Regards

      Nathan

  • Claudsmum's avatar
    Claudsmum
    Joining in
    1 year ago

    Hi, This has just happened to me too. Using Channel 4 app on virgin 360 box. It's frustrating. 

    • Carley_S's avatar
      Carley_S
      Forum Team (Retired)
      1 year ago

      Hi Claudsmum 

      Welcome to the Community Forums. 

      Sorry to hear you're having an issue with the Channel 4 App. Can you confirm exactly what's happening on your side and what programmes this is affecting?

  • martinianpaul's avatar
    martinianpaul
    Superfast
    1 year ago

    I regularly get this, using the C4 app on my 360 and my Samsung TV. I reported it to the C4 team who never did get back to me. 

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      1 year ago

      Hi Martinianpaul 👋 Thanks for joining the thread to let us know you are also having this issue! 

      I will send you a PM to investigate what's happening, get a bit more information and offer some help - you can find it in the top right corner of the page in your Inbox. ✉ We can then return to this public thread with an update when possible. Thanks for your patience in the meantime! 🌞

  • MalViv's avatar
    MalViv
    Tuning in
    8 months ago

    We’ve started getting this also. What’s the solution as I cannot see a fix posted on this thread?

    Regards… 

    • Carley_S's avatar
      Carley_S
      Forum Team (Retired)
      8 months ago

      Hi MalViv 

      Welcome back to the Community Forum. 

      Sorry to hear you're experiencing an issue with 4OD. Is this on your TV360 set-top box?

      If so, are you able to access the app on another device to see if this is working?

      Does rebooting the set-top fully resolve the issue at all?

      Any further details on what you're experiencing on your side would help us look into this further for you. 

  • JH20's avatar
    JH20
    Just joined
    4 months ago

    I’ve noticed this too. Not just with the channel 4 app but also the bbc iplayer app. Thankfully a restart of the box sorted the iplayer issue out but has not resolved the channel 4 issue. I’ve restarted my box twice today. 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      4 months ago

      Hi all, 

      We're sorry to hear this issue is continuing for you. It's been a few days since there were any posts to advise this is still continuing. Can you please confirm if the issue is now resolved?

      Many thanks, 

      • Pocko's avatar
        Pocko
        Joining in
        4 months ago

        Hi Kath, I am also having issue with this on my Tivo360 box, it started around 4 weeks ago with the adverts getting really jumpy, now we struggle to watch anything on C4. 
        some programs start and stop half way some refuse to start at all. 

  • Derevko's avatar
    Derevko
    On our wavelength
    4 months ago

    I’ve also just received the same message on my TV360 using the CH4 app. 

  • dunch19's avatar
    dunch19
    Tuning in
    4 months ago

    Same issue here - happened a lot recently- makes channel 4 app unusable & have just upgraded to the hub 5 with Ethernet connections to both 360 boxes !!