4OD / Channel 4 App 4100-RENDER-FAILED

[wooj]

Hi everyone,

Been having this error when using the Channel 4 app via my Virgin 360 Box.

A program will start or resume playing, and then it can be less than a minute or up to 10 minutes before the screen goes black and it says

"Well this is embarrasing. Something's not working. Please try again in a few minutes. 4100-RENDER-FAILED"

I can press back and then resume whatever was playing more or less straight away, but then this error will always re-appear after a minute or two. So it makes watching anything very annoying or even impossible after a while.

The box is connected via wifi and has no problems streaming from other services, so I don't think it's a network issue.

I've tried powering down the box and restarting it as well but the problem persists.

Anyone got any ideas?

[John_GS]

Hi @wooj 

Thanks for posting and welcome to the community. 

Sorry to hear of the issue with the App.

I'll send you a PM now to assist further.

[thrice]

This has happened to me frequently. I have a wired connection and 500 Mb broadband. The fault must be the Channel 4 app's. It became so annoying that I now avoid watching the app. None of the other streaming services I watch via Virgin suffer from this.

[Matthew_ML]

Hi thrice, thank you for reaching out and I am sorry to hear this. 

How often was this error coming up?

[thrice]

Hi Matthew. This was happening at some point every time I attempted to watch a Channel 4 show. Sometimes the picture froze for ten seconds or so, but more often I received the 'this is embarrassing' screen. I can enjoy Netflix, Prime, Apple and Disney in 4K with no problems at all. iPlayer and ITVX seem models of stability by comparison. I no longer try and watch anything on the Channel 4 app.

[Tom_W1]

Hi @thrice thanks for your reply here.

It seem my colleague John has advised they'd sent you a PM to look into this further, so we'd advise please responding to their PM directly so they can assist further 😊

We hope this helps.

Many thanks

[thrice]

No PM has arrived so far.

[Steven_L]

Thanks for coming back to us thrice and sorry that the private message hasn't arrived, the message was actually for somebody else not yourself. I would like to ask a few questions before we go into private messaging. Have you tried to reboot your TV box? Are you able to access the Channel 4 app via other devices?

Kind Regards,

Steven_L

[kristina333]

I have the same problem. Only happens on all4 app and been happening for weeks now! 

[Steven_L]

Hello kristina333,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear that you're having the same issues as wooj. 

Have you tried to reboot your TV box since the issues started?

Are you able to access the Channel 4 app via other devices?

Are you able to access the Channel 4 app on a mobile device via mobile data?

Kind Regards,

Steven_L